Problem Statement

They were facing rising attrition rates of dealers and customers, which impacted the bottom line of business negatively. Depending on the manual processes, it was not only time consuming and labour intensive but also brought in errors and increased costs.

Solution

Zaggle Propel was implemented to engage dealers & customers and to set-up a loyalty rewards program with best in class features like AI driven real-time dashboards, customized onboarding platform, claims management etc.

• Automated onboarding and Warranty Registration
• Real time reports and dashboard
• SMS integration for Warranty Claim processing
• Automated reporting to OEM
• Customer Loyalty profiling and Loyalty Rewards Program
• Dealer and Customer engagement, goal setting performance milestone tracking
• AI/ML nudges with custom reports and analytics

Outcome

The company saw a considerable increase in customer and dealer engagement, access to real time information helped in providing a highly rewarding loyalty program.

Overview